Q: Why should I buy from you? A: Great question! For the same reasons you choose to do business with anybody; A 48-hour turnaround (or less) even on large orders. A willingness to go the extra mile to make you satisfied. An automated web shopping cart system. Highest level of ecommerce credit card security provided. Our customers recommend us to their friends, they say terrific things about us, and they come back for repeat purchases! This speaks to our service and quality. We are in the process of rebuilding our website so thank you for your patience. Please contact us below with your order or questions you might have. You may also click on the blujay link tab,
Media Collectibles provides quality no one else can match. For instance, we provide:
and place your order there. We accept Visa and Master Card Through our local store, or you can use secure online shopping at our link below.
Q: What is your return policy? What is your satisfaction guarantee? A: If a item you ordered is defective or broken, please contact us within 7 days of purchase. Simply send us an email explaining the problem and we'll send you an email with return instructions. Return options include replacement of same item or, at store owner's discretion, exchange for another item or refund.
We operate by the principle that we want you to be 100% satisfied.
DVD’s: We operate under the premise that we'll do whatever it takes to make you 100% satisfied. However, we won't accept a return or exchange just because you "didn't like the movie" or you decide you ordered the wrong title. There are no exceptions to this policy so please read title descriptions carefully and ask us questions before placing your order.
Before you return any title, please send us an email explaining your reason for returning and wait for our prompt reply and shipping instructions.
Q: Do you ship internationally? A: Yes.
Q: How will my order be shipped? A: Orders are shipped via regular United States Postal Service (USPS) First Class Mail with delivery confirmation but no insurance. If you would like to add insurance please let us know and we will add it into the price. Please note: we do not offer overnight or super rush delivery service. We ship all international orders via USPS International Parcel Post Mail. International items are tracked by the Custom’s Form Number only.
Q: How long before I receive my order? A: Orders are processed and shipped within 48 hours after receiving payment. (Excluding weekends and holidays.) Then it's up the United States Postal Service and any international postal service on the receiving end. (US orders are generally received in 5-10 days. International orders vary by country, but are generally received in 7-21 days but can take up to 8 weeks). Please note: Postal services can be irregular. Many times international packages arrive at their destination in 7 days. Then, to the same destination, it may take 6-8 weeks. Why? I don't know. Sometimes packages get delayed by customs. If you are a US customer and have been waiting more than 4 weeks from shipping date, or an international customer and you've been waiting more than 8 weeks from shipping date, please check with your local post office and/or customs office and ask about a package from Dewey, AZ, USA. Customers have told me that they've found their package sitting on a shelf in their local post office or customs office. Note: The package will be a yellow bubble mailer or possibly a cardboard box.
Please follow these steps ? Verify your shipping address with us. If you live in an apartment building, please check with your building manager and neighbors. If you had your order delivered to your place of business, please check with the mail room and office mates. If your order was delivered to a PO Box, ask the postal workers if a package was placed in the wrong mailbox. If you had your order delivered to a friend, have them do the same checking. 99.95% of all packages arrive at their destination. Please help recover your package by following these directions. You will receive your order. Verify your shipping address with us. If you live in an apartment building, please check with your building manager and neighbors. If you had your order delivered to your place of business, please check with the mail room and office mates. If your order was delivered to a PO Box, ask the postal workers if a package was placed in the wrong mailbox. If you had your order delivered to a friend, have them do the same checking. 99.95% of all packages arrive at their destination. Please help recover your package by following these directions. You will receive your order.
Q: I have not received my order yet. What can be done? A: Postal services can be slow, within the US and internationally. Sometimes orders are returned marked, "Attempted Not Known" and the mailing address IS correct! If you are a U.S. customer and it has been 6 weeks since your order shipped; or an international customer and it has been 8 weeks since your order shipped, you will be sent a replacement. You won't be stuck without your order. You may be asked to purchase insurance on the second mailing. If you decide you want a refund, a fee may be deducted. Our DVD-Rs are recorded in the NTSC system and are encoded for ALL Regions Postal services can be slow, within the US and internationally. Sometimes orders are returned marked, "" and the mailing address correct! If you are a U.S. customer and it has been 6 weeks since your order shipped; or an international customer and it has been 8 weeks since your order shipped, You may be asked to purchase insurance on the second mailing. If you decide you want a refund, a fee may be deducted. If you need to call in your credit card instead of using our site please contact us for a number and a time to call. Our DVD-Rs are recorded in the NTSC system and are encoded for ALL Regions LEGAL INFORMATION All titles offered on this website, to best of our knowledge, are believed to be in the public domain, or were obtained from foreign sources that were never originally released in the United States. Please inform us of any errors concerning this matter and those titles in question will be removed immediately. Companies or copyright holders that may wish to market their products on this website are welcome to contact us. All titles are offered from one collector to another, for personal use only, with no rights given or implied.
Q: I don't see it but was wondering, do you have...? A: The focus of Media Collectibles is finding the rare and hard to get items that others can’t. If you're looking for a DVD title or item that you think belongs in our catalog, please send us an email with some info and we'll try to track it down.
Q: Can I order by telephone? A: If you need to call in your credit card instead of using our site please contact us for a number and a time to call.OUR DVD’s
Our DVD-Rs are recorded in the NTSC system and are encoded for ALL Regions (Region 0). All DVD players manufactured in the US, Canada and Japan can play NTSC discs. If you live in a country where PAL or SECAM is the system used, your DVD player must be "multi-system" and capable of playing NTSC discs. Most international post-2001 DVD players are multi-system. Please check your owner's manual.
Your DVD player must also be capable of playing DVD-R discs. Most all post-2000 DVD players can play DVD-R discs. If you're not sure about your player, please check your owner's manual. No refunds will be given if you order and then discover your DVD player does not play NTSC or DVD-R discs. We also strive, to the best of our ability, to obtain the most complete, uncut versions for all DVD titles offered. All titles have been mastered from the best original sources available anywhere, in DVD-R.
